Shipping & Returns

Fresh Coffee, Shipped Directly To You

The Ebony Bee Coffee is roasted and fulfilled through our professional coffee roasting partners. That means your coffee is prepared in small batches and shipped directly to you instead of sitting on a retail shelf.

Most orders are prepared and shipped within 3–5 business days. In some cases, roasting and fulfillment may take 1–5 business days before the order ships. Once shipped, delivery usually takes another 1–5 business days, depending on your location and the carrier.

Shipping Timeline

Most customers can expect:

Order placed
Your order is received and sent to our roasting/fulfillment partner.

Coffee prepared
Your coffee is roasted, packed, labeled, and prepared for shipment.

Order shipped
Tracking information is provided once your order is on the way.

Delivery
Standard ground delivery usually takes a few business days after shipment.

Returns

Because coffee is a food product, we generally cannot accept returns once an order has shipped.

But if something is wrong with your order, we want to know. If your coffee arrives damaged, incorrect, missing, or with a clear fulfillment issue, contact us and we’ll work with you to make it right.

Damaged or Incorrect Orders

Please contact us within 7 days of delivery and include:

Your order number
A short description of the issue
Photos of the product and packaging, if damaged or incorrect

Once we review the issue, we may offer a replacement, store credit, or another solution depending on the situation.

Order Changes & Cancellations

Because orders are sent to our roasting and fulfillment partner quickly, we may not be able to cancel or change an order once it has entered production.

If you made a mistake with your order, contact us as soon as possible and we’ll do our best to help.

Lost or Delayed Packages

Once an order has shipped, delivery times may vary depending on the carrier. If your tracking shows a delay, please allow a little extra time for the carrier to update.

If your package appears lost or has not moved for several days, contact us and we’ll help look into it.